E-Learning

fees

Fees and Charges

 

Payment of Fees

  1. Students must pay fees in advance at all times. Fees for the course, including Tuition Fees, Material Fees, OSHC as well as payment terms are stipulated in this student acceptance agreement.
  2. Students are not required to pay more than an initial tuition fee amount as stated on this offer letter (or 50% of the tuition fee) before the start of the course. However, Students have a choice to pay more than 50% of the tuition fees or the full course fees upfront if you wish to.
  3. If enrolled in more than one course, Students must pay the required deposit for each course (as specified in the Offer Letter and Student Agreement).
  4. All other Fees and Charges related to each course is stipulated in the specific program’s Course Information Sheet on the Prospectus and the Schedule of fees section in this agreement and on the iLearn Oz website ilearnoz.edu.au/fees. The cost of Other Fees and Charges are subject to change at the discretion of iLearn Oz.
  5. iLearn Oz reserves the right to withhold the granting of an Award attained by a student, if student fees remain outstanding.
  6. If you are unable to satisfactorily complete an assessment task in line with iLearn Oz’s Student Assessment policy, there will be fees charged for the subsequent Reassessment. The cost of reassessment of each assessment task is $50. Where a student is required to repeat the unit, the cost to repeat a unit of competency is $400.
  7. Student must not pay any fees payable to iLearn Oz to any third party, including education agents without notifying to iLearn Oz before making a payment. iLearn Oz will not be responsible for any fees paid by student to such third party and ensuing refunds.

Schedule of Fees

The table below lists a Schedule of Fees charged by iLearn Oz to students where applicable.

Fee type Amount*
Enrolment fee (not refundable) A$200
Course Fee Refer to Course Detail page in this prospectus
Material Fee $100
Unit Repeat Fee A$400
Re-assessment Fee A$50
Late Payment Fee $10 per day
Bank Transfer Fee A$30
Airport meeting A$100
Accommodation Placement fee A$100
Referral to external professional services Nil

*Fees are subject to change without notice. Please contact student administration for updated fees and charges.

 

Fees Refund

iLearn Oz’s refund policy outlines the refund policy and procedure in accordance with tithe the requirements Standard 3 of the National Code 2018 and the VET Quality Framework. This policy applies equally to all new and re-enrolling students unless otherwise stated, and provides the details and circumstances of applicable refunds to students where:

  • iLearn Oz defaults (Provider default)
  • The Student defaults (Student default)
  1. Provider (iLearn Oz) Default:

iLearn Oz will be considered to have defaulted when:

  • The course the student has enrolled in does not start on the agreed starting day; or
  • The course the student has enrolled in ceases to be provided at any time after it starts but before it is completed; or
  • The course the student has enrolled in is not provided in full to the student because a sanction has been imposed on iLearn Oz
  • There is a change of iLearn Oz’s legal entity and as a result, a corresponding change to the iLearn Oz’s RTO/CRICOS registration
  • In the case, where iLearn Oz defaults, the iLearn Oz will advise affected students in writing of the default within 3 working days of the default taking place.
  • Within 10 working days of the default taking place, the iLearn Oz will calculate the refund amount eligible for the student (based on unused prepaid tuition fees), and will offer students placement into a suitable alternative registered course, or a full refund of unused prepaid tuition fees. In each instance, the iLearn Oz will give the student a statement explaining how the unused prepaid tuition fees have been calculated.
  • Where students choose to accept placement in a suitable alternative registered course, iLearn Oz will require the student to sign a document to indicate that they have accepted the placement, and will take reasonable measures to assist in the transition of the student to the new course. Note that students may have to pay other additional fees and charges to the new provider, such as purchasing of any texts or materials, as well as tuition fees that have not been covered by their unused prepaid tuition fees.
  • Where the student chooses to accept the full refund of unused prepaid tuition fees, the amount will be paid to the student within 10 working days of the default taking place. Note that international students ceasing studies are advised to contact the Department of Immigration and Border Protection for implications to their student visa
  • iLearn Oz’s fee protection measures for tuition fees paid in advance by international students is the Tuition Protection Service (TPS) which is implemented by the TPS Director.
  • iLearn Oz will ensure that at all times, it maintains current membership with each scheme and meets each schemes membership and compliance obligations.
  • In the event that iLearn Oz is unable to provide a refund of unused prepaid tuition fees or place the student in a suitable alternative registered course, Tuition Protection Service (TPS) will attempt to place the student in a suitable alternative course with another provider, or, if this is not possible, will provide the student with a refund of their unused prepaid tuition fees. Note that international students ceasing studies are advised to contact the Department of Home Affairs (DHA) for implications to their student visa.

 

  1. Student (You) Default:

A student will be considered to have defaulted when:

  • The student fails to pay an amount he or she was liable to pay to iLearn Oz for the course he/she is enrolled in
  • The student withdraws after their agreed starting day
  • The student is deemed to have breached a condition of his or her student visa
  • The student has been expelled by the iLearn Oz due to serious misconduct

In the case of student default, no refunds will be made. iLearn Oz reserves the right to claim any outstanding fee for the course(s) the student has enrolled in.

 

Special Circumstances

Where a student withdraws from the course and returns home because of exceptional and extenuating circumstances of a compassionate nature, such as a death or severe illness in the immediate family, 100% of all the unspent fees paid, less any administration fees, will be refunded. Such special circumstances include:

  • serious illness – verified by a medical certificate
  • family or personal tragedy
  • acts of God
  • acts of Government authorities, for example the student is prevented from commencing studies in the agreed course of study.

 

Visa Refusal

  1. If a student visa application or visa renewal is refused by the Australian Government, a full refund of tuition fees, less administration fees, will be made. The refund administration fee is $500 or 5% of the total paid tuition fees, whichever is lesser. iLearn Oz will process the refund within 28 days (20 working days) from the day the student visa is refused by the Department of Home Affairs.
  2. If the student is an international student who is currently in Australia and has their student visa application refused by the Department of Home Affairs after the commencement of their studies, for not meeting visa requirements; iLearn Oz will calculate and refund the unspent portion of tuition fees paid to date (that is, the product of the weekly tuition fees for the course and the number of weeks remaining in the paid portion of the course, after the day on which the relevant default occurred).
  3. iLearn Oz must have received funds in order for any refunds to be made available (i.e. cheques are cleared, telegraphic transfers have been received).
  4. No refunds will be granted where:
  5. an international student currently in Australia has their student visa cancelled by the Department of Home Affairs for a breach of visa conditions; or
  6. the student was refused a student visa, and the refusal was a reason for one or more of the following acts or omissions by the student that directly or indirectly caused the student to default in relation to the course at the location:
    1. the student’s failure to start the course at the location on the agreed starting day;
    2. the student’s withdrawal from the course at that location;
  • the student’s failure to pay an amount he or she was liable to pay the provider, directly or indirectly, in order to undertake the course at that location.

 

Refund Table

The table below provides a list of the situations a student may apply for a refund and the amount of refund the student is entitled to:

 

Refund Situation Applicable Refund
1.    Provider default Full refund of unused prepaid tuition fees (less Administration Fee)
2.    Student default No refund
3.    Visa refused (prospective overseas students) Full refund of prepaid tuition fees (less Refund Administration fees of $500 or 5% of the total paid tuition fees, whichever is lesser).
4.    Visa extension is refused (continuing onshore overseas student) Full refund of unused prepaid tuition fees (Less Refund Administration fees of $500 or 5% of the total paid course fees, whichever is lesser).
5.    Student withdraws at least 10 weeks prior to agreed starting day 85% refund* of the total Tuition Fees
6.    Student withdraws at least 7 weeks prior to agreed starting day 80% refund* of the total Tuition Fees
7.    Student withdraws at least 4 weeks prior to agreed starting day 70% refund* of the total Tuition Fees
8.    Student withdraws less than 4 weeks prior to agreed starting day 50% refund* of the total Tuition Fees
9.    Student withdraws after agreed starting day No refund
10.  Visa cancelled due to the actions of the student (overseas students only) No refund
11.  Expulsion from the college due to breach of college rules or misconduct No refund
12.  Application Fees, Material Fees and all other fees stipulated in the Fees and Charges schedule No Refund (except in case of visa refusal)

*Refunds granted may incur an education agent’s fee, except in the case of visa refusal.

 

Non-Commencement of Studies

  • Where a student accepts an offer of admission and pays the relevant fee and fails to attend the college on the agreed starting date, or to notify the iLearn Oz of his/her intentions, the iLearn Oz may cancel the student’s enrolment after 14 days. Refunds will be calculated in accordance with the above Refund Table and the Refund Policy. The cancelling of a student enrolment may affect their student visa.

 

Deferring of Studies

  • If after accepting an offer of a place and applicant gives written notice before the Commencement of the course of his/her intention to defer or postpone to the next available intake, all tuition fees will be transferred to the next available intake. However, any new fee structures and reenrolment fees will apply. The next available intake may be the following term or subsequent terms depending on course availability. The applicant will need to submit an Application to Defer Studies form in line with the iLearn Oz’s Student Deferment, Suspension and Cancellation Policy.
  • Where the student defers commencement to a later commencement date but then gives a written notice of intention to not take up a deferred place prior to commencement, a refund will be assessed based on the period of notification and circumstances of the later commencement date
  • iLearn Oz is only permitted to approve deferrals of studies for overseas students on the grounds of compassionate or compelling circumstances in line with the iLearn Oz’s Student Deferment, Suspension and Cancellation Policy

 

Refund Process

  1. Student must complete a Refund Application form to request for a refund.
  2. Evidence (such as visa refusal, air tickets, medical or death certificates etc.) must be attached with the application.
  3. All applications will be considered by the Chief Executive Officer within 10 working days of the completed application being submitted.
  4. The Applicant will be notified of the outcome in writing and the reasons for the decision. In general, there will be two possible outcomes:
  5. Application approved and refund processed.
  6. Application not approved and/or in line with the students written agreement, the student will need to make appropriate payment of outstanding fees.
  7. Once a refund is approved, students will be provided with a letter detailing how their refund amount was calculated and determined. iLearn Oz with also inform the student of CoE cancellation advising the student to contact DHA to find out what action, if any, they need to take in regards to their student visa.
  8. Until the application has been assessed and a decision reached, students must continue to attend schedules classes and maintain their course progress and attendance. Attendance and course progress will be continued to be monitored in line with the iLearn Oz’s attendance and course progress policies
  9. If the application for refund is successful, iLearn Oz will pay the refund within 20 working days of the receipt of the completed refund application. All refunds will be reimbursed in Australian Dollars and will be returned to the student by cheque or deposited into the student’s nominated bank account.
  10. Students who are unsuccessful in their refund application may appeal this decision (see complaints and appeals policy).
  11. This policy, and the availability of complaints and appeals processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

 

Student Rights to Appeal

  • Any student who is refused a refund by the Institute may appeal within 14 days in writing to the Student Administration Manager.
  • iLearn Oz ’s appeals process does not circumscribe the students right to pursue other legal remedies.
  • This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.
  • Students should refer to the Institute’s Complaints and Appeals Procedure should they wish to appeal to any decision made by iLearn Oz.

 

 

Tuition protection services

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study.

 

The TPS ensures that international students are able to either:

  • complete their studies in another course or with another education provider or
  • receive a refund of their unspent tuition fees.

 

In the unlikely event your education provider is unable to deliver a course you have paid for and does not meet their obligations to either offer you an alternative course that you accept or pay you a refund of your unspent prepaid tuition fees (this is called a provider’s ‘default obligations’), the TPS will assist you in finding an alternative course or to get a refund if a suitable alternative is not found.

 

Please find more information about TPS at https://tps.gov.au